World Puzzle Blocks

Purchases

Purchases in World Puzzle Blocks are tied to the store account that made them — your Apple Account on iOS or your Google account on Android — rather than to the device itself.

• Make sure the device is signed in to the same store account you used for the purchase.
• If a purchase was charged but did not unlock, close and reopen the app once — receipts sometimes arrive a moment later.
• Billing, receipts and refunds are handled by Apple and Google. Use Report a Problem in the App Store, or your order history in Google Play.

Restoring purchases

On a new device, or after reinstalling, use the Restore Purchases option in World Puzzle Blocks while signed in to the store account that made the original purchase.

Restoring recovers eligible non-consumable unlocks and active subscriptions. Consumable items — in-app currency and similar items that are used up as you play — cannot generally be restored once spent.

Managing a subscription

Subscriptions are managed in your store account, not inside the app. Cancelling stops the next renewal; access normally continues until the end of the period you have already paid for.

• iOS — Settings → your Apple Account → Subscriptions
• Android — Google Play → profile → Payments & subscriptions → Subscriptions

Reporting a problem

The more of the following you can include, the faster a problem can be reproduced and fixed:

• the app name — World Puzzle Blocks
• your device model
• your iOS or Android version
• the app version
• what happened, and what you expected instead
• the steps that lead to it, if it happens repeatedly
• a screenshot or screen recording, where it helps

The Contact Support button on this page opens an email with these fields already laid out.

Finding your app and device details

• iOS — the app version is shown under Version History on the App Store listing; your device model and iOS version are in Settings → General → About.
• Android — the app version is in Settings → Apps → World Puzzle Blocks → App details; your device model and Android version are in Settings → About phone.

Reinstalling

Reinstalling replaces damaged files, but it also removes anything World Puzzle Blocks has stored locally that has not been backed up — purchases can be recovered with Restore Purchases, but local progress and content may not be. Try the steps above first, and get in touch before reinstalling if you are unsure.